Help & FAQ

How do I get my tickets? Your tickets are emailed to you right after purchase. You can also find them any time under "My tickets" using the email you bought with.

I didn't get the email. Check spam, then use "My tickets" to have the link sent again. If it still doesn't arrive, contact the box office.

Can I get a refund or exchange? That depends on the venue's policy — see the refund/exchange article on this page, or contact the box office.

Do I need to print my ticket? No — the QR code on your phone scans fine at the door.

What time should I arrive? Doors usually open ahead of the listed start time. Latecomers may be seated at a suitable break, at the house's discretion.

Built-in help · shown until your venue adds its own.

Please arrive with time to spare so everyone is seated before the performance begins. Photography, video and recording are generally not permitted during the show.

Accessibility: if you have seating, mobility or access needs, contact the box office before your visit so we can help. Your venue may add its own detailed rules and accessibility information here.

Built-in help · shown until your venue adds its own.